Aircraft maintenance is one of the fundamental services of Aero Group. It reflects operational excellence, EASA PART-145 certified. Their belonging to the Eplatures International Airport, equipped with IFR, enables them to offer their private, business and commercial aviation customers the only permanent air platform in the French-Swiss Jura.
What’s your own definition of efficiency?
Meeting customer needs, both in terms of quality and price.
In a context of intense competition, how do you differentiate yourself from the others?
As a small company, we value the close relationship we have with every customer. They appreciate finding bespoke support in a wide area of competences, not just technical, but also legal in the field of Continuing Airworthiness in an ever changing, difficult to track, legal framework.
Rolf Pellet's Interview
Accountable Manager at AeroGroup
How do you turn a crisis into an opportunity?
As an aircraft maintenance organisation, where products we maintain are not subject to Research and Development as rapidly as the automotive industry does, it is important to permanently challenge our way to process the information, the work and the relation to our customers. Analysing our customers needs, and providing them with solutions at their size is paramount to us.
We are recruiting!
Job Title: Technical Support Agent - Aviation Maintenance Management Software
Location: Monaco
Contract Type: [Full-Time, Permanent]
About us: MRX Systems offers a suite of software solutions that enable aviation professionals to access real-time data and take control of their fleet maintenance and operations.
With over 10 years of experience and continuous development, MRX Systems provides a comprehensive, secure, and scalable solution to the challenges faced by operators and maintenance workshops.
To support our growth, we are looking for a Technical Support Agent, ready to commit long-term and grow with us.
Job Responsibilities:
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Provide effective and professional technical support to our international users, requiring excellent command of English.
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Diagnose and resolve technical issues using SQL queries. Prior knowledge is ideal, but training can be provided for candidates eager to learn.
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Customize and code reports based on client needs, potentially using C#.
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Write and update technical documentation and user guides.
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Assist in training users on the software’s various features.
Candidate Profile:
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Must have a fluent command of English, both written and spoken.
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Skills in SQL or a strong willingness to learn quickly.
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A desire to continuously learn and master a complex software system.
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An interest in the aviation sector, with prior knowledge being a significant plus.
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Basic skills in C# programming, or the desire to develop these skills.
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Excellent customer service skills, with the ability to effectively solve problems.
What We Offer:
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A stable position in a rapidly expanding company.
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A stimulating work environment at the heart of the aviation industry, offering daily challenges and opportunities for innovation.
To Apply: Please send your resume to contact@mrxsys.com
Be sure to explain how your skills and experience meet the specified criteria.